
January The year begins in a blaze with the bushfire crisis hitting aged care homes and retirement villages – we…
January The year begins in a blaze with the bushfire crisis hitting aged care homes and retirement villages – we…
If bushfires and a global pandemic weren’t enough to have providers gripping their seats, next year will. Thanks to COVID,…
The month to 14 December 2019 delivered 62,611 new Users on villages.com.au; the same period in 2020 – calculated this…
In a remarkable jump, the customer satisfaction score for retirement villages has risen from an already impressive Net Promoter Score…
The phones and emails have exploded on the just-released (and confidential) draft policy on buybacks the WA Government’s Consumer Protection…
We received a couple of reports this week that tell a bigger story. The first is the 2020 PwC/Property Council…
Last week, the Royal Commission released research that showed Government-run facilities performed better on quality indicators than For Profits and…
The Commissioner for Senior Australians, Gerard Mansour (and ex-inaugural CEO of LASA), commissioned a very good piece of consumer research…
I have been reading the 475-page Counsel Assisting final submissions to the Aged Care Royal Commission. It confirms in more…
Home care is not a significant factor in people’s lives until they actually need it, according to the 2,271 people…