Aged Care Year In Review 2020
January The year begins in a blaze with the bushfire crisis hitting aged care homes and retirement villages – we…
Browsing: Chris Baynes
Retirement village and land lease enquiry up 16% Year on Year – a positive COVID end to 2020
The month to 14 December 2019 delivered 62,611 new Users on villages.com.au; the same period in 2020 – calculated this…
Retirement villages top Australia for customer satisfaction: NPS = 40, up 60%
In a remarkable jump, the customer satisfaction score for retirement villages has risen from an already impressive Net Promoter Score…
Alarm bells, and great alarm in WA as village operators face ‘disastrous’ new buyback proposal
The phones and emails have exploded on the just-released (and confidential) draft policy on buybacks the WA Government’s Consumer Protection…
Should the village sector embrace the NZ continuum of care model? Satisfied customers and wealth creation would indicate ‘yes’
We received a couple of reports this week that tell a bigger story. The first is the 2020 PwC/Property Council…
Victorian Government research confirms land lease and villages the solution – but not on the radar
The Commissioner for Senior Australians, Gerard Mansour (and ex-inaugural CEO of LASA), commissioned a very good piece of consumer research…
Royal Commission recommendations further consolidates retirement villages as the future solution with intergovernmental backing
I have been reading the 475-page Counsel Assisting final submissions to the Aged Care Royal Commission. It confirms in more…
Is home care the big driver of people seeking out retirement living? No.
Home care is not a significant factor in people’s lives until they actually need it, according to the 2,271 people…
A positive village lesson in concierge services
Australian retirement and aged care operators can learn significantly from our NZ cousins when it comes to culture and recruitment.…
Royal Commission village opportunity real – if we act as a sector now
Last week I reviewed the recommendations in the Royal Commission that open up really significant opportunities for the village sector.…