
January The year begins in a blaze with the bushfire crisis hitting aged care homes and retirement villages – we…
January The year begins in a blaze with the bushfire crisis hitting aged care homes and retirement villages – we…
The month to 14 December 2019 delivered 62,611 new Users on villages.com.au; the same period in 2020 – calculated this…
In a remarkable jump, the customer satisfaction score for retirement villages has risen from an already impressive Net Promoter Score…
The phones and emails have exploded on the just-released (and confidential) draft policy on buybacks the WA Government’s Consumer Protection…
We received a couple of reports this week that tell a bigger story. The first is the 2020 PwC/Property Council…
The Commissioner for Senior Australians, Gerard Mansour (and ex-inaugural CEO of LASA), commissioned a very good piece of consumer research…
I have been reading the 475-page Counsel Assisting final submissions to the Aged Care Royal Commission. It confirms in more…
Home care is not a significant factor in people’s lives until they actually need it, according to the 2,271 people…
Australian retirement and aged care operators can learn significantly from our NZ cousins when it comes to culture and recruitment.…
Last week I reviewed the recommendations in the Royal Commission that open up really significant opportunities for the village sector.…