Land Lease Communities unlikely to overtake retirement villages in market size
We are regularly asked if retirement villages have had their day, and will land lease communities take over as the…
Browsing: Chris Baynes
Bupa Aged Care delivers $71M loss – occupancy 85%
Australia’s largest aged care operator delivered the $71 million loss on top of a loss of $52 million in 2019,…
Retirement villages predicted to grow faster than land lease
At the LEADERS SUMMIT, speaker after speaker identified the retirement village model of seniors’ accommodation – with care – will…
Why Retirement Village operators must strategise the Royal Commission into Aged Care Final Report
Most village operators take comfort from the fact that retirement villages are by legal definition limited to deliver ‘independent living’.…
Aged Care Year In Review 2020
January The year begins in a blaze with the bushfire crisis hitting aged care homes and retirement villages – we…
Retirement village and land lease enquiry up 16% Year on Year – a positive COVID end to 2020
The month to 14 December 2019 delivered 62,611 new Users on villages.com.au; the same period in 2020 – calculated this…
Retirement villages top Australia for customer satisfaction: NPS = 40, up 60%
In a remarkable jump, the customer satisfaction score for retirement villages has risen from an already impressive Net Promoter Score…
Alarm bells, and great alarm in WA as village operators face ‘disastrous’ new buyback proposal
The phones and emails have exploded on the just-released (and confidential) draft policy on buybacks the WA Government’s Consumer Protection…
Should the village sector embrace the NZ continuum of care model? Satisfied customers and wealth creation would indicate ‘yes’
We received a couple of reports this week that tell a bigger story. The first is the 2020 PwC/Property Council…
Victorian Government research confirms land lease and villages the solution – but not on the radar
The Commissioner for Senior Australians, Gerard Mansour (and ex-inaugural CEO of LASA), commissioned a very good piece of consumer research…