Anchor Excellence

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Board governance
Business Strategy
Sales & Marketing
Sky City, 20 Lexington Drive, Bella Vista NSW 2153, Australia

Anchor Excellence is a bespoke executive and management consulting firm with its primary focus being the enabling of aged care leaders - Boards, Executives and Managers.

We strive for an aged care and disability system that we can all be proud of and one that is defined by the lived experience of the consumers it seeks to serve.

In working with us, you will benefit from having a trusted relationship with a team of leaders who are committed to working with and enabling you and your teams. We will leave a legacy of enhanced capability and also become an extension of your team.

Specialist Services include:

  • Board & Executive Governance
  • Clinical Governance & Quality
  • Compliance & Operations Management
  • Marketing & Communications
  • Asset Management & Development
  • Emergency Support
  • People Development & Solutions
  • Business Advisory.

Anchor Excellence was founded in 2018 by Cynthia Payne after having completed 15 years tenure as CEO for a leading NSW aged care provider.

Today the company boasts a team of 10 consultants / advisors who each have diverse experience and skills. They are each an aged care leader in their own right and cover strategy, aged care operations, clinical governance, consumer experience, asset management, procurement and refurbishment, asset planning and development as well as compliance remediation. We boast the largest achievement in supporting sanctioned homes with statutory appointment having been appointed the National Administrator and Advisor for BUPA Australia as well as three other homes. A total of 18 homes have successfully transferred back to compliance.

Leadership and Consumers are the two critical drivers for any business that aims to be sustainable and viable over the long term. Our meta frame is the Australian Business Excellence Framework, a tried and tested best practice framework that enables organisations to outperform competitors and deliver the most sustainable and high performing outcomes.


Signature Programs: