As the new Aged Care Act rolls out from 1 November, aged care providers face a regulatory landscape that’s more rigorous, risk-focused and transparent than ever before, Aged Care Quality and Safety Commissioner Liz Hefren-Webb has told SATURDAY in an exclusive interview.

The Aged Care Quality and Safety Commission is entering a new era – and it’s not business as usual. Under the leadership of new Commissioner Liz Hefren-Webb (pictured above), the regulator is taking a sharper, more targeted approach: less box-ticking, more focus on real-world risk.

Liz joined the Commission in January 2025 after a senior career in government, most recently as Deputy Secretary for Social Policy in the Department of the Prime Minister and Cabinet.

Speaking exclusively to SATURDAY, she said the Commissio