The federal government cut funding to John Mercer Lodge in Perth this week after discovering serious risks to residents, including inadequate provision of food and drink. The facility, operated by the not-for-profit group Silver Chain, has been sanctioned for six months. Silver Chain chief executive Chris McGowan said: "Silver Chain are just so disappointed, devastated, by the results of the audit. Yet, in some ways it is positive, because it is going to really focus us on getting right on top of this issue and fixing it. Mr. McGowan stated a merger of two lodges that had resulted in staff losses had contributed to the facilitys problems. Silver Chain has 39,000 residents in its care throughout Western Australia; John Mercer Lodge is one of six facilities it operates in the state.
McCrindle Baynes village census 2013 discovers retirement village industry is No.1
Our latest research project commissioned with McCrindle Research has just been completed with 5,200 residents across 236 villages and 23 operators completing a 46 question survey. The questions had been structured so that a Net Promoter Score could...