Bupa commits to aged care refurbishment program as profit hits $947M

Bupa Asia Pacific has announced plans to improve the quality of its vast network of aged care homes after revealing a profit of nearly $1 billion.

Bupa Villages and Aged Care, a subsidiary of Bupa Asia Pacific, owns 57 aged care homes across NSW, VIC, QLD and SA. Many of the homes are older, and several were closed or sold in the early 2020s following a run of aged care losses, quality failings, and negative findings from the Royal Commission into Aged Care Quality and Safety.

With quality issues in their aged care operations now behind them and operating results improving, Bupa Asia Pacific has reported a 6% increase in revenue in 2025 to $12.9 billion. Underlying profit increased by 10% to $947 million supported by revenue growth and operating efficiencies.

Bupa Asia Pacific CEO Nick Stone said: “Across our business, we have been working hard to contain costs to help keep premiums down for our customers and reinvest back into the products and services they want.”

Looking ahead, Nick did not signal expansion plans for the aged care portfolio.

“Bupa will continue to make investments and grow the footprint of our medical centres, mental health, dental and optical clinics,” he said.

Instead, the focus will be on refurbishment. “We are investing $500 million in renewing our older care homes in Australia,” the company said.

2025 highlights included receiving recognition in Australia for their Nurse Practitioner‑led Wellness Hubs, and the New Zealand aged care operations achieving a seven-year occupancy high of 95%.

Class action specialists Echo Law have launched a case against Bupa Aged Care, alleging that between 1 July 2019 and 25 September 2025, the company failed to provide staffing levels that would meet minimum acceptable standards in each of its aged care homes.

Bupa’s efforts to have the case dismissed in the Federal Court have been thrown out.