The operator's decision to evolve into a resident-centric organisation focused on integrating care with age-appropriate housing and age-friendly communities was recognised when it was judged in the top three of the annual NSW Training Awards, which is organised by Training Services NSW to recognise outstanding achievement in the vocational education and training sector.
RetireAustralia, which is owned by infrastructure investor Infratil and New Zealand Government-owned NZ Super, finished behind the category's winner: public transport group Transdev Australasia. The previous year it was won by earthmoving and mining equipment manufacturer Komatsu. To be eligible for the award, the applicant has to employ 100 or more full-time equivalent employees. RetireAustralia employs 200 people in NSW and 500 in total nationally.
“Such a fundamental shift in our priorities requires a workforce that is highly engaged, qualified, and dedicated to residents. Not only do our team members require core skills and competencies, but they need to be deeply connected to our vision and our purpose,” CEO Brett Robinson said.
The business has implemented its own Vocational Education and Training (VET) program to develop the knowledge and skills required of a Village Manager through a combination of internal programs, and training and development through external partnerships aligned to RetireAustralia’s Strategic Plan.
“Our team needs to passionately believe in our goal of creating thriving communities where older Australians live the life they choose in their own home.”
RetireAustralia is now delivering a program that is embedded into all aspects of the business.
Team members can achieve a Certificate III through to a Diploma qualification through national recognized partnerships with two Registered Training Organisations. RetireAustralia also sees the value in aligning with leading providers in the retirement industry, such as Jacqui Perkins and the DCM Institute – who specializes in the ongoing professional development of Retirement Village Managers.
Through its Grow Our Own Program, RetireAustralia also supports and financially subsidises employees to gain qualifications as a Personal Care Assistant or Care Services Worker. Of the 17 staff in NSW who have completed the program, 12 are still employed with RetireAustralia after five years.
The SOURCE: A great example of why DCM Institute’s training program is being used by operators.
