When Diana stepped in as CEO of St Basil’s NSW/ACT in 2023, the organisation was facing one of the most difficult chapters in its history – regulatory scrutiny, fractured trust, and a culture in need of serious repair. Here’s how she laid the foundations to turn the provider around.

When Diana (pictured above and below) joined St. Basil’s, she brought with her over a decade of experience in Government, including senior roles in the Department of Health and Aged Care, where she led regulatory investigations and compliance reviews.

Her time in the public sector gave her deep insight into the standards, systems – and failures – that define aged care quality in Australia.

That experience shaped her approach.