Harbison had the stars, the ratings and the awards – but not the spark of living. Then a $0.06-a-day Norwegian cycling program rolled in and rewrote what “best practice” looks like.
When CEO David Cochran arrived at NSW Southern Highlands-based Harbison eight years ago, the aged care provider was close to perfect.
Perfect audits. Quality awards. Five-star ratings.
But something didn’t feel right.
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