User Profile

James
Wiltshire

Assisted living: A love/hate relationship for operators

What’s old is new again as assisted living rises to the forefront in supporting older Australians as they age. Yet, with a checkered history surrounding the model, why should operators embrace it now? For more than a decade the retirement living...

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VILLAGE SUMMIT 2024: 650 Village Professionals can’t be wrong

Each year, more operators lead with a mantra of ‘putting residents first’. Rightly so. The people tasked with delivering on this are the staff on the front line. Village Managers. Sales Managers. Regional support staff. These are also the people...

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Opinion: the case for professional development in retirement living

The ABC’s recent 7.30 exposé identified that the retirement village sector has become complacent. Less than 35% of village operators have committed to the Code of Conduct and mandatory training for village staff, required to head off further...

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Recruitment: more than simply placing an ad

In the retirement village sector, recruitment has traditionally been a reactionary function: filling roles as they become available. “Businesses find themselves operating in a very tight job market. It is very competitive,” noted James Teodoro...

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“Village Managers Need to Manage”: insights from DCM Institute’s Professional Development series

This comment from Craig Bennett (above, right), President of the NSW Retirement Village Residents’ Association (RVRA) caught the attention of many at our event in Sydney last month. Craig was part of a panel conversation at our Professional...

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James Wiltshire

14 Mar 2024