NCAT clears 53 retirement village cases in 2020-21

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The NSW Civil and Administrative Tribunal (NCAT) finalised more than 50 cases relating to retirement villages between 1 July 2020 and 30 June 2021, though parties involved still face lengthy resolution times.

NCAT saw 63 applications for retirement village cases over the year and resolved 53, for a clearance rate of 84.1%. The Newcastle registry had the highest number of applications at 20, followed by Sydney with 18; Liverpool, Penrith, Tamworth, and Wollongong each had fewer than 10 applications.

Waiting times, however, continue to be a problem for NCAT applicants. While the tribunal aims to clear 80 per cent of cases within 16 weeks, only 53% of the 53 cases resolved by NCAT in 2020-21 were cleared in that time.

The 63 retirement village complaints received by NCAT represent a tiny fraction of the 53,718 total applications in the Consumer and Commercial division for the year, with tenancy cases making up the majority at more than 30,000.

The annual report is available online.