Veteran village knowledge management expert Hugh Trumble (pictured) has introduced the latest upgrade to his VillageMaster management system. He states that it furthers the concept of Best Practice for Retirement Village Management.
Having been designed by village operators over 15 years and regarded as the Rolls Royce of village software (on a Holden budget), VillageMaster has new, enhanced interfaces, cloud storage and expanded applications. They include:
Sales
complete CRM system built for the Australian RV market
complete sales lead tracking and charting
complete campaign and deposit management
Residents
complete resident profile
social and sport activity tracking
health status and mobility tracking
occupancy, visitors/short-term stays and absence tracking
ongoing health/independent living suitability assessment
Repairs and maintenance
requests, work orders, status tracking
preventative maintenance, historical analysis
cost management, property history
Tasks
seasonal and 12 month calendar
allocation of task responsibility and reminders
Performance monitoring
user defined performance criteria
Events
interactive social calendar
ticketing and attendance registration
payment tracking
Hugh informs us that VillageMasters flexibility has been used by The Village Glen in its Ti Tree aged care facility as an asset register individualised to each resident. Another village is using it to track the transition in independence of individual residents.
VillageMaster is now available on a monthly subscription plan; it is priced to be attractive to villages of all sizes.
