Les Armstrong, the President of the ARQRV, gave a strong presentation of the need for openness and transparency' in the dealings between operators and residents. His understanding of the business demands of operators was well received while still placing his famously strong case for resident rights.
In SATURDAY: Will Support at Home be Armageddon for home care?
Support at Home represents a firm nudge away from domestic assistance toward clinical care, wellness and reablement. The question is whether that nudge becomes a shove.