Royal Freemasons’ Benevolent Institution (RFBI) takes out ACSA National Provider of the Year

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The NSW-based Not For Profit – which was also ranked further overall in the AFR BOSS Most innovative Companies List 2019 (Government, Education & NFP category) took out the title for a number of its initiatives including:

Building Future Leaders Scholarship program – $575,000 invested in staff development and learning opportunities.

Employees Wellness and Benefits Program – launched in 2018, this offers a range of benefits to RFBI staff including discounts, subsidised lunches, flexible leave options, education assistance, superannuation planning and retirement advice.

Care to Share Innovation Program – a staff innovation program that has generated over 70 ideas, many of which have developed into trials to improve quality of life for residents such as silent discos and personalised doors.

Pets Welcome – a program to keep pets living with their owners in residential care.

Dining with Dignity – the introduction of a crockery range with invisible aids for people who have difficulty in dining without assistance.

Fine Dining – a monthly program for residents to enjoy a three course meal with matching wines with their guests.

Technology – $3.5 million invested in high-tech services, including ultra-modern remote monitoring, facial pain recognition systems and voice activated smart rooms.

Energy – $1.9 million invested in solar panels at 11 villages to achieve a 30% reduction in electricity costs.

CEO Frank Price also undertook a CEO roadshow visiting all villages throughout NSW and ACT to speak with staff, residents, families and home care clients to support staff during the Royal Commission and learn how they could improve services.

A well-deserved award then.