Issue 64

Editorial: know thy customer

This issue, our headline story is that residential care occupancy is sitting closer to 95% – much higher than the reported Government figure of 86% – and Australia is adding just 1,500 beds to ‘sandbag’ against the rising tide of Baby Boomers.

Opinion: Build the beds and they will come? Not in the new post-ACAR world

Occupancy may be on the rise – but aged care providers will still need to invest significantly in sales and strategise to stay ahead of the competition in the new residential care market. With the end of the Aged Care Approvals Round (ACAR)...

The secret sauce: why Southern Cross Care Queensland has three aged care homes with an NPS of 100

The Not For Profit provider has created an award-winning Customer Insights Program that is ‘troubleshooting’ issues across its retirement villages, aged care homes and home care services – with huge benefits for both staff and customers. The...

‘Buyer beware’: 41 residential care providers gone in 12 months

Continued financial pressures and increasing regulation are seeing many residential care providers look for the exit – but some transactions are falling through as sellers refuse to budge on price and buyers become more discerning.

Pacific Equity Partners just paid $500M for 50% of land lease operator Serenitas and expects 25% profit growth p.a. – can Mirvac and management deliver?

Australia’s original and most successful private equity group PEP looked over Serenitas for up to 12 months before approaching residential developer Mirvac to join it 50/50 to pay $1 billion, and place Mirvac in the drivers’ seat to deliver...

Workforce is your most important asset – and threat – check this software every day, plus other IT options

Private operator Signature Care is steadily opening new RACs and recruiting for new staff – here’s how they have hundreds of leads on their books, well before they cut the ribbon on Opening Day. With seven homes now open employing 1,400 staff...

Attention Village Operators: invest in your key people at the 2023 VILLAGE SUMMIT

Village Managers are the source of success for every retirement village. As the year draws to an end, recognise your most valuable talent with attendance at our 2023 VILLAGE SUMMIT, coming to every capital city through November. In its 5th year, the...

Can’t find an aged care bed? This is why – Australia is adding just 1,500 beds a year to ‘sandbag’ its future

Is this the next aged care crisis? With 24,000 ‘phantom’ beds across the system, the real occupancy rate in residential care is closer to 95% – and demand is set to dramatically outstrip supply over the next few years. With 20% of...

Sam Buxton: Boutique high-end retirement works

OneToAnother builds and creates luxurious retirement living in spectacular buildings and spectacular locations. The latest, The Trentham, will have 50 residences. The average size of retirement villages in Australia over the past 15-plus years has...

ACCPA CEO joins latest SAGE UK Study Tour

Aged and Community Care Providers Association (ACCPA) CEO Tom Symondson joined the popular study program for its recent tour to tour facilities and meet with the heads of the UK peak bodies. The long-running Sage Study Tour program – led by Judy...

Executive Spotlight

Over 2,000 operators provide retirement living, support and care to 1.3 million Australians. 360,000 staff and 100,000 suppliers are engaged every day. It’s a $30 billion a year sector delivering vital services for our older citizens. At SATURDAY, we believe we should recognise and celebrate the leaders in this challenging but rewarding sector.

Staff Writers

26 Oct 2023