Should all aged care software be standardised? Royal Commission research says yes

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The Royal Commission quietly released one of its most important pieces of work last week – and it is a must-read for aged care providers.

The 60-page report ‘ICT Strategy and Architecture Review’ was prepared by The Architecture Practice and reviews aged care providers and the Government’s ITC capabilities.

In short, it has found “major deficiencies” with the current system – with five main causes:

  • Disconnected business processes;
  • Lack of data collection and sharing;
  • Poor interoperability;
  • Obsolete technology; and
  • A fundamental lack of standardisation.

Note: the report disappeared from the Royal Commission’s website within days of being lodged.

However, you can read it and my full report on the findings here.

But the stand-out comment from the report is pictured above from someone consulted during the research.

They note that there are around 420 different vendor solutions available to aged care providers – and none of them talk to each other.

The Royal Commission’s final hearing called out the sector for being in the “Dark Ages” when it comes to technology, but lack of standardisation is a serious issue for providers.

The lack of aged care data collection and analysis by the Government has also been highlighted throughout the Royal Commission.

The paper concludes that the sector needs to be brought into the 21st century – with real-time data monitoring, improved interoperability between healthcare, aged care and Government, digital literacy training for staff and assistive technology as standard.

How many providers are prepared to embrace this new digital world however?

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About Author

Lauren is the Editor at DCM Group and has guided its range of media including The Weekly SOURCE, The Daily RESOURCE and The Donaldson Sisters since 2016. With 13 years’ experience as a journalist, editor and commentator, Lauren is the only journalist to have attended every session of the Royal Commission into Aged Care Quality and Safety, producing 300 issues of the subscriber-only The Daily COMMISSION which offers exclusive insights and analysis of the issues surrounding the Royal Commission and the aged care sector.