Specialised mediation service launched for retirement and aged care sector

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Three industry experts, with combined industry experience of over 50 years, have unveiled a new specialised mediation service for Retirement Villages, Manufactured Home Parks and Aged Care Facilities.

Senior Living Mediation (SLM) aims to provide practical, cost effective and efficient dispute resolution solutions for operators, park owners, residents and homeowners throughout the nation.

“At SLM we share a genuine belief in the benefit of community living and a desire to help create and maintain harmonious communities,” said Aileen Stewart, SLM’s codirector and founder. “Mediate, before it escalates! is the catch cry of SLM and it could not be more true”.

SLM’s practical mediation solutions are in keeping with values and principles of the Retirement Living Code of Conduct and are conducive with the ‘facilitative mediation’ model.

“SLM has facilitated the resolution of several long-running disputes in Queensland and New South Wales, reaching a successful resolution in an under a day,” said Ms Stewart.

Pictured: Senior Living Mediation’s lawyer Danielle Lim, complaints specialist in manufactured homes and land lease communities sector Gillian Moore and former TriCare operations manager Aileen Stewart.

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