The NSW Ageing and Disability Commission (ADC) received a 55.3% increase in reported negligence in only its second year of operation.
The ADC received 5,000 matters including: 3,566 reports about adults with disability and older people who are subject to, or at risk of abuse, neglect and exploitation.
“Risk factors giving rise to abuse and neglect for vulnerable adults have been increasing during lockdowns and restrictions related to COVID-19, including increased carer stress, financial pressures, disrupted family relations and lack of access to in-home supports and services. In addition, concerns of increased social isolation, neglect and situations that can fuel abusive behaviours have been dominating many conversations,” said NSW Ageing and Disability Commissioner Robert Fitzgerald, AM in the report.
The ADC closed 3,502 reports in 2020-21. In two-thirds of the reports (2,335), the primary action taken by the ADC involved early steps by the Ageing and Disability Abuse Helpline to provide assistance and support to the caller, refer matters to other appropriate parties, and provide early case coordination to the adult.
In 30% of the reports closed this year (1,060), the primary action taken by the ADC involved further work on the report, including making inquiries; working with the adult and other parties to address risks and improve outcomes; referring the matter to NSW Police; and/or investigating.
55% of the reports were closed within seven days, reflecting the early assistance and resolution approach of the Ageing and Disability Abuse Helpline.
