Simon Miller, CEO of Anglicare
Simon Miller offers a frank assessment of whether private aged care can play a serious role in Australia’s retirement living sector. His view: baby boomers are about to pressure-test the system like never before, and it isn’t prepared.
In this Conversations at the Wharf discussion, Simon Miller offers a frank assessment of whether private aged care can play a serious role in Australia’s retirement living sector. His view: baby boomers are about to pressure-test the system like never before, and it isn’t prepared.
Miller highlights that baby boomers expect autonomy, higher standards and genuine choice, a stark contrast to the fixed, traditional models the system still leans on. As demand intensifies, he argues that productivity improvement is essential, and the next wave of technology, particularly AI, will be central to that transformation. Tools for automation, workforce optimisation and high-volume data processing could shift the sector’s efficiency by orders of magnitude.
Despite clear reform fatigue, Miller sees strong ambition among operators to do better for older Australians. Unlocking that ambition, he says, requires freeing providers to innovate rather than restricting them through rigid systems and compliance pressures.
Conversation at the Wharf speaker:
Simon Miller, CEO Anglicare
