Warning for home care providers: ACCC releases new guide to help you understand your obligations

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The consumer watchdog has unveiled the guidelines along with a separate guide for consumers this month to remind providers that you “have to make sure that you don’t break the law by saying things to consumers that might mislead or confuse them.”

The ACCC says that it’s important for providers to present both written and verbal information “accurately, clearly and honestly”.

“Under the ACL, businesses that do not do this are likely to be engaging in misleading and deceptive conduct,” it states.

Another sign that the Government expects providers to do the right thing by consumers – or face the repercussions.

You can download a copy of the guide HERE.