Elevator Pitch Mini-series | Keeping villages running: facilities and maintenance experts in retirement living

Australia’s retirement living sector includes around 2,500 villages and by one estimate will add nearly 10,000 new village homes over the next three years, supported by about $2.5 billion in new sales.

For operators, this creates a clear operational challenge. Managing hundreds of buildings, assets, and shared spaces demands reliable maintenance partners who can ensure safety, compliance, and longevity. Every breakdown or delay affects resident satisfaction, reputation, and long-term asset performance.

In this edition of the Elevator Pitch Solutions Uncovered Mini-series, two suppliers share their expertise in maintaining and improving the physical environments that residents call home.

Bespoke Property Solutions | Elevator Pitch

• Provides end-to-end maintenance and asset management for aged care and retirement operators.
• Offers scheduled and reactive maintenance to minimise downtime and risk.
• Delivers lifecycle planning and condition assessments to extend asset value.
• USP: Integrates compliance, quality assurance, and cost control into one responsive maintenance model.

Programmed | Elevator Pitch

• Offers property maintenance, cleaning, painting, and landscaping tailored to the aged care sector.
• Supports national operators with scalable workforce capability and consistent delivery.
• Focuses on long-term partnerships that reduce costs and improve service outcomes.
• USP: Combines a national footprint with local delivery teams to keep facilities safe, compliant, and operational.

For operators, the key questions are practical.
Are your maintenance programs proactive or reactive?
Do your facilities partners help extend asset life and manage compliance risk?
Are you balancing operational budgets with long-term sustainability?

These suppliers show how smart, integrated facilities management supports better resident experiences and stronger business performance.

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