At the DCM Institute, we believe professional development is more than a box-ticking exercise—it’s the foundation for delivering exceptional resident experiences and building confident, capable leaders in the sector.
Our Professional Development Days are the heartbeat of our annual program. Held in five capital cities and attended by hundreds of village professionals from across the country, these dynamic events are designed to connect you with new thinking, practical strategies, and a vibrant peer network that’s committed to best practice.
They’re insightful. They’re energising. And they’re not to be missed.
This event series will explore Communicating Through Conflict. Discover the power of storytelling, communicating to engage residents, build loyalty and strengthen your village’s professional presence. Whether it’s a welcome letter, a social media post, or a Village notice—every word counts.
We’ll unpack the practical tools and messaging frameworks that help managers and support staff communicate with greater clarity and confidence. You’ll walk away with actionable insights and examples to bring back to your community.
