Making complaints count: VIC workshop targets “frustrated” retirement village residents

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The new wave of consumer advocacy: The free two-hour workshop will be held on 14 May and is being run by the State Government-funded Consumer Action Law Centre (CALC) in partnership with the Housing for the Aged Action Group, Council on the Ageing and Residents of Retirement Villages Victoria.

Targeting residents who “feel frustrated that … managers flout the law or trample on residents rights with no consequences”, the groups are urging as many of their members and clients who have complaints about the management of their villages to come along and learn how to make a complaint to Consumer Affairs Victoria (CAV).

“Increasing the number of complaints to CAV will demonstrate the size of the problem and create momentum for CAV to act more strongly and push them to investigate the issues,” it reads.

Another sign that residents are being encouraged to voice their grievances – with Government support.