The inspection report noted that dying residents were not being given adequate pain relief resulting in a “lack of comfort and dignity at the end of their lives”.
“Management cannot demonstrate the comfort and dignity of terminally ill care recipients is maintained, including for families and those involved in their care,” it reads.
In total, the Roseneath Aged Care Centre in Glen Innes in the Northern Tablelands failed to meet 17 of the 44 standards required by the Australian Aged Care Quality Agency’s accreditation in its 2017 inspection.
The facility’s operators say staff shortages and a lack of doctors in the town had led to the problem and they expect a second audit report to clear them.
Generally a GP or palliative care team from outside the home is called on to provide pain relief. What then when one is not available?