The SA Employment Tribunal ruled that cleaning services for 63 residents at the Kingswood facility (5.5 kilometres south of the Adelaide CBD) was too high a workload for the woman to complete in her allocated 7.5 hour-long daily shifts.
She had initially been attending to just 12 residents over five-hour daily shifts when she started working at the facility in 2017.
“This was inadequate for her to handle the workload . . . She had to clean about 50 separate rooms as well as clean the eating area every week and shampoo the carpeted areas every week.”
The cleaner (who has 24 years of experience before starting at Regis Kingswood) was diagnosed with “psychiatric injury” due to guilt and stress over her inability complete her work to an adequate standard.
The woman had formally complained to Regis in March 2018 – and the Tribunal ruled that she will be entitled to income support and medical payments backdated to May 2018.