The same story puts the spotlight on a joint submission lodged as part of the Retirement’s Living Council’s consultation by the Consumer Action Law Centre (CALC), Residents of Retirement Villages Victoria (RRVV), Housing for the Aged Action Group (HAAG) and COTA Victoria which says they “do not consider the draft code as a genuine attempt to improve industry standards or respond to the key concerns of residents.”
The submission states that the Code is “likely to result in complaint fatigue” and its administration and enforcement is “weak” and a bid to avoid legislative reform.
CALC’s Katherine Temple is also quoted as saying the sector isn’t capable of self-regulation. “We need an ombudsman to provide free, fair and independent dispute resolution.”
Should the Opposition win the November election, they will get their wish.
