The law firm’s partner, Alison Choy Flannigan, has listed some useful advice ahead of the new Aged Care Quality Standards starting 1 July 2019 and the Royal Commission, recommending directors and managers:
- put risk management as a standing agenda item on their Board Agenda and identify, prioritise and address risks and review risk registers and implementation plans for continuous improvement
- identify areas of potential risk and exposure
- ensure that relevant documents can be quickly identified
- train staff in flexible work-practices and to be more consumer-focused
- put together an appropriate team of advisors, including lawyers and media advisors
- review performance against clinical indicators to ascertain if there are areas of non-performance against industry benchmarks
- ensure there is an appropriate media policy (including social media)
- review policies and procedures, including in relation to client and staff feedback, complaint management, open disclosure, elder abuse, infection control and restraint
- engage consumers in appropriate decisions, including their own care; this may include the use of consumer advocates.
You can read the full article HERE.
