Love Ageing

Attention VIC village operators: Consumer Affairs Victoria inspecting villages

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Law firm Russell Kennedy is warning that CAV is currently inspecting villages to ensure their documentation is compliant, focusing on:

  • The welcome packs provided to prospective and new village residents, including the factsheet, disclosure statement, residence contracts, village plans, details of the complaints/disputes resolution document and complaints register; and
  • Copies of recent AGM minutes to ensure that any complaints made during the previous year have been reported on to the residents.

A reminder to ensure your files are up to date.

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