Gold Coast aged care home fails all eight quality standards

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This is almost unheard of.

The Southport Lodge aged care home on the Gold Coast has failed all eight Quality Standards after the Aged Care Quality and Safety Commission (ACQSC) performed a surprise audit between 15 to 18 December 2020.

The home – which is owned by Planlow Pty Ltd – was found to be non-compliant in every requirement under the standards: consumer dignity and choice, ongoing assessment and planning with consumers, personal and clinical care, services and supports for daily living, organisation’s service environment, feedback and complaints, human resources and organisational governance.

The ACQSC concluded the non-compliance had created an immediate and severe risk to the safety and wellbeing of the Lodge’s residents.

But the home has retained its accreditation – instead, the ACQSC has imposed a six-month sanction which bars the home from receiving any Commonwealth subsidies for new residents and requires the operator to appoint an advisor which it had on 31 December.


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