Home and community care consumer experience reports online later this year

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The Australian Aged Care Quality Agency (AACQA) will expand its Consumer Experience Reports after launching them for aged care in June 2017.

The AACQA is currently developing a set of questions to capture residents’ experiences from a review undertaken by the Australian Institute for Primary Care and Ageing (AIPCA) at La Trobe University which found eight themes important to consumers deciding on care.

These were:

  • control;
  • local residence;
  • interpersonal interaction;
  • flexibility;
  • affordability;
  • administrative and financial literacy;
  • safety; and
  • timeliness of service provision.