RFBI focuses on “human perspective” in video debrief of August COVID-19 outbreak

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The Royal Freemasons’ Benevolent Institution (RFBI) has released a video debrief of the August COVID-19 outbreak at its Hawkins Masonic Village in Edgeworth, NSW.

The outbreak – which spread to at least five staff and 15 residents – has been documented through the stories of staff, residents, carers, and family members in the video.

Frank Price, CEO of RFBI (right), says staff and management did an “exceptional job” bringing the outbreak under control.

“As part of our debrief we wanted to communicate to our other facilities that if we stick to the process then we will be able to manage future outbreaks.

“The main fear of having an outbreak is the fear of the unknown, as we have never experienced anything like this before,” he said.

According to Mr Price, the video could prove useful not only to RFBI staff but to other providers, families, and the general community.

“It is a ‘human perspective’ of the emotional journey rather than a clinical view, and is designed to explain the emotional journey of the people directly involved and provide an insight into how these staff and families responded,” he said.

The video is available to view online.