AUSTRALASIAN LAUNCH: INNOVATIVE CUSTOMER JOURNEY STRATEGY
Arvida is the ‘aggressive growth’ retirement village operator of New Zealand, achieved by breaking traditional business models. Five years after launch Arvida is capitalised at $1 billion.
Established and led by Bill McDonald, he will review how Arvida plans to expand their future customer base by increasing Arvida's touch points in the customer journey.
Commissioning Australia's Five Good Friends technologies, Arvida’s strategy will significantly grow its sales funnel and new client qualification.
THE CFO SESSION: HOW TO INCREASE THE QUALITY OF SALES FOR BOOSTED MARGINS
AGED CARE CFOs, for the first time, will have vision of early customer identification, value assessment, relationship development and then sales closure.
RETIREMENT VILLAGES Village operators will be able to proactively build ‘trust’ in their local brand and confidence that a quality experience is delivered, and sales funnels filled.
TAKE AWAYS Delegates can take these new tools and strategies and build them in to FY21 business plans now. A ‘NOT TO BE MISSED’ SESSION.
REIMAGINING THE RETIREMENT LIVING VALUE PROPOSITION AND PRODUCT
Is it time for ‘new thinking’? Is it time for a full break from existing village and care business models?
We present a new model on the wants of the ‘new consumer’ and a ‘new contractual deal’.
We deliver a new accommodation and care product that can open a significant new market for village and care operators.
A PANEL OF EXPERTS WILL TEST THE HYPOTHESIS: Robin Lyons (MinterEllison) will review the property and regulatory limitations and opportunities. Rod Burger (Richard Crookes) will present the design and costings of the built form for a new community. Amber Cartwright (Ansell Strategic) will deliver a financial analysis of the model. Sadie Burling (Paynter Dixon) will extend the model to existing, ageing village stock (aged 20+ years).
