US: Amazon to launch Alexa at senior living facilities and healthcare systems

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The American e-commerce giant is looking to crack the US seniors care market with the expansion of its Alexa Smart Properties tools starting this month.

Alexa Smart Properties is already used for businesses like hotels, vacation rentals and offices, and will allow aged care and healthcare providers to communicate with residents without needing to enter their rooms.

Residents in senior living facilities can also use the voice assistant to more easily call their family members, while the care teams will be able to make community-wide announcements, like sending schedules or updated event information.

Amazon began piloting the applications during the COVID-19 pandemic, when many senior living facilities were closed to visitors to prevent infections.

“One of the things that we kept hearing over and over from these communities and from healthcare systems was that we’re understaffed, we’re really stretched, we need tools to help us still provide that high level of care that we would like to provide while still not disturbing our processes,” Liron Torres, head of Alexa Smart Properties at Amazon, said.