Emerging regulations in NSW, plus the new retirement village accreditation program, place an emphasis on resident consultation early in the event of disputes.
Some village operators have established ‘pulse’ surveys of residents to sample the ‘atmosphere’ in villages.
The initiative of WA care operator, Braemar Presbyterian Care, might be an alternative. It’s titled ‘Braemar Cares – Your Call.’
They have engaged in independent 24/7 service through which anyone can telephone or email confidentially to make a complaint or observation. The CEO, Wayne Belcher, committed to receive every report.
If it is not answered within seven days, the report goes to the chairman of the board.
Learn more HERE.