ACQSC Complaints Education team delivers 12 sessions in “busy” first quarter

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The Aged Care Quality and Safety Commission says the team has delivered 12 face-to-face sessions since 1 January.

Each session includes information for aged care consumers, providers and staff on how to raise concerns about aged care services, the complaints process, common issues and advice regarding making and managing complaints.

The Commission said it has received a particularly high volume of questions around fees, agreements, and complaints handling in relation to brokerage arrangements.