The ACCC has launched a survey into potential consumer law issues surrounding the Australian caravan industry.
The consumer watchdog says it has received more than 1,300 reports about the industry in the last five years, with common issues including retailers selling caravans that do not meet guarantees, and disputes around who is responsible for paying to have faults repaired.
According to ACCC Deputy Chair Delia Rickard, caravans have seen significant sales growth in recent years.
“This is expected to increase as more Australians choose to travel domestically rather than overseas due to the ongoing pandemic.
“We are looking for further information from consumers and industry about the issues they have had with their caravans and their experience trying to get their concerns fixed. This information will help to inform our future work, including possible enforcement action,” she said.
Separate surveys are available online for purchasers and retailers.
