Aged care software start-up Hayylo will provide a city council-managed provider in South Melbourne with what it says will be Australia’s first digitally supported service.
Under the agreement the award-winning Hayylo will implement back-to-back technology to help Kingston City Council’s aged care and disability provider AccessCare supply support services to 3,300 people in the local government area.
Following the Aged Care Royal Commission recommendations advocating the use of digital and client-facing technology, AccessCare chose Hayylo, a Melbourne business, as a central hub for all client communication. The Hayylo platform will power a range of easy and accessible ways for clients to know all about their schedules, options of health services and their budgets, statements and invoices.
With the platform, AccessCare will operate an integrated and smart call centre that combines self-service voice response, SMS and email chats (all from one single screen) and a customised app with client’s details, preferences, documentation, schedule, statements and invoices, and even the possibility to book and pay for extra services.
“AccessCare and Hayylo are role models of the attitude needed to change the care services sector in Australia for the better. We hope this serves as an encouragement for other providers out there to do the same”, said Hayylo Co-Founder Simon Heaysman, the company’s Chief Operating Officer (pictured with Co-Founder Greg Satur).
The system is expected to take up to 10 weeks to have in place and it will integrate with Civica’s CarelinkPlus software that is used by more than 150 Australian aged care and disability providers. A similar ecosystem is used by Mercy Care Services and Spinal Life Australia.