The ABC News showcased how the privately owned franchise is already taking advantage of changes to home care that allow clients to change providers more easily.
The report featured 79-year-old Jan Ilsey (pictured), who has a level 4 Home Care Package, which provides around $49,000 a year in funding.
A retirement village resident for 17 years, Ms Ilsey plans to switch her funding to Home Instead.
“I wasn't getting accurate financial statements,” she says of her current provider. “I think they charged … more than 36 per cent for management and care fees. And that’s over a third.”
Home Instead has formed a working relationship with Meals on Wheels on the NSW Central Coast to identify clients.
You can read the full story here.
Credit: ABC News
