The new national scheme for village operators is now ready to go with seven standards (pictured above) designed to cover all aspects of a resident’s retirement living experience, from signing a contract to moving out.
Co-owned by the Property Council of Australia and Leading Age Services Australia (LASA) and run by Quality Innovation Performance (QIP), a not-for-profit provider of independent accreditation services, the standards are designed to be supported by the Retirement Living Code of Conduct, which comes into full effect on 1 January 2020.
Each standard has its own criteria and indicators with assessment undertaken at the indicator level.
However, ratings will be applied at the level of the indicators, criterion and standards with two ratings – ‘met’ and ‘not met’ – for each indicator.
Ben Myers, Executive Director – Retirement Living at the Property Council, says the scheme has been designed to reflect current and future retirement village resident expectations.
“Through our research and consultation, residents told us they would value a scheme that evaluated their community on their ability to provide safety and security, the quality of their village manager and staff, and the clarity of the community entry and exit procedures."
Village owners and operators are encouraged to visit www.arvas.com.au for more information and to register for accreditation.
