NSW retirement villages have legislative requirements to protect older people from abuse – a strategy document required

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Changes to the NSW regulations includes a requirement for Retirement Village operators to prepare and put into practice a clear and accessible strategy for both staff and residents to better identify and respond to the abuse of older people living in a retirement village.

The Ageing and Disability Commissioner, Robert Fitzgerald AM, has notified the sector that he has established new officers to visit villages to check they  have strategies and procedures in place. Serious fines will be given if not found or they are not adequate.

The Commissioner has also organised tools and guidance on forming strategies. You can find them here.


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