An unannounced day-long visit to the private operator’s Bundaberg home by the Australian Aged Care Quality Agency last Thursday, the third in 12 months, has found the facility “yet again was assessed as delivering high standards of resident care”.
The facility has been the subject of widespread media coverage in recent weeks, following a complaint by a resident’s wife made to the local NewsMail paper.
Heather Mansell Brown has since started a change.org petition, Safe Staffing in Aged Care Now, which has attracted 32,000 signatures.
Even Channel Ten’s The Project has picked up the story, reportedly visiting Bundaberg for two days last week to speak to residents.
But the Agency says it is satisfied with the home’s services. “The assessors reviewed 13 clinical charts and related documentation, all with no concerns, and spoke to 11 residents and their representatives as well as numerous staff,” a statement from TriCare said.
The visit followed two previous unannounced assessment visits on 23 February and 21 December.
