Thursday, 16 July 2026
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Issue 125 | Maximising the customer journey

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Customer lifetime value: the next frontier post image
Digital Edition Issue 125 | Maximising the customer journey

Customer lifetime value: the next frontier

Only for paid members
by James Wiltshire
Aged care doesn’t have a workforce problem – it has a productivity problem post image
Digital Edition Issue 125 | Maximising the customer journey

Aged care doesn’t have a workforce problem – it has a productivity problem

by Lauren Broomham
The old retirement village model is dead. Care is replacing it. post image
Digital Edition Issue 125 | Maximising the customer journey

The old retirement village model is dead. Care is replacing it.

Only for paid members
by Lauren Broomham
Ryman’s $17 million bet on how residents will pay for care post image
Digital Edition Issue 125 | Maximising the customer journey

Ryman’s $17 million bet on how residents will pay for care

Only for paid members
by Lauren Broomham
The system is full – and shared rooms are back post image
Digital Edition Issue 125 | Maximising the customer journey

The system is full – and shared rooms are back

Only for paid members
by Lauren Broomham
Aged care runs on a 1% margin – could 10 beds change everything? post image
Digital Edition Issue 125 | Maximising the customer journey

Aged care runs on a 1% margin – could 10 beds change everything?

Only for paid members
by Lauren Broomham
Government funds the care. Who funds the wait? post image
Digital Edition Issue 125 | Maximising the customer journey

Government funds the care. Who funds the wait?

Only for paid members
by Lauren Broomham
Executive spotlight post image
Digital Edition Issue 125 | Maximising the customer journey

Executive spotlight

Only for paid members
by Lauren Broomham