This week the DCM Institute distributed mailed out to Village Managers across NSW a guide that will assist them prepare for compliance with the new NSW Rules of Conduct regulations.
These new regulations highlight areas previously not found in legislation across the country, items such as:
- The need for operators and their staff to maintain their legislative knowledge
- Operators must have regard to the best interests of residents
- Operators must exercise skill, care and diligence
- Operators must act with honesty, fairness and professionalism
- Operators must not disclose private and confidential information about residents or prospective residents
- Operators must have an elder abuse strategy
- Operators must provide information to external selling agents
- Operators must not make false or misleading representations
- Operators have new guidelines for marketing requirements
- Operators must disclose any conflict of interests and maintain a register
- Operators must have a robust complaints and internal dispute handling process, register and staff must be trained in these processes
- Operators must maintain policy, procedure and registers for Village professionals ongoing professional development
- Operators must monitor staff compliance with policy and procedure
During the month we have received a number of enquiries asking the difference between The Rules of Conduct and Code of Conduct. Put simply if you are operating in NSW you must comply with all areas of the Rules of Conduct by 1 January 2020 as it is a Regulation.
Where as the Code of Conduct is a voluntary industry framework that helps create the benchmark for Retirement Living operational standards and whilst this too comes into effect 1 January 2020 you are able to sign up at any point once you have completed the self assessment.
Click here to view the Compliance guide developed by DCM Institute to assist operators meet their requirements.