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Topic - Aged Care

NSW Retirement Villages Inquiry: aged care peaks and village operators meet with Kathryn Greiner

Oct 23 2017 Updated May 3, 2023

The Weekly Source

1 min read

Kathryn Greiner AO

The head of the NSW Fair Trading Inquiry has met with Aged & Community Services (ACSA), Leading Aged Services Australia (LASA), the Retirement Living Council (RLC) and Aveo representatives at a roundtable forum on 5 October.

Key take outs from the day include:

Rates of complaints are low compared to other domestic property complaints
A requirement for compulsory accreditation
Education seen as vital for both industry and consumers
The need for a code of conduct for village operators
Revising the new NSW Fair Trading retirement village calculator to calculate a resident’s financial position at any given time

ACSA has also announced it will make a submission to the Inquiry based on its own nine-point plan – which is virtually identical to the RLC’s eight-point plan.

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