The Aged Care Complaints Commissioner publishes a summary of complaints received each quarter. 927 were received for residential aged care, which accounts for 190,000 residents plus respite and transitional clients.


VCAT rules Lifestyle Communities’ DMF model illegal
Lifestyle Communities’ business model is under serious threat after a ruling by VCAT President Justice Ted Woodward found its exit fee structure to be illegal. The ASX-listed land lease operator, which was valued at $861.9 million and placed in...
