The technology behind the care journey | interview with Chris Kelly

Why Yukana Modernised Its Aged Care Technology

In this interview, Chris Kelly, CEO of Yukana Aged Care, shares the challenges that led the organisation to modernise its aged care technology. As Yukana expanded its continuum of care model, supporting residents with increasingly complex needs, it became clear that its legacy nurse call system could no longer provide the speed, reliability and visibility required to deliver the highest standard of care.

Having evolved from providing low-level supported living to offering comprehensive clinical care, including palliative care, Yukana's technology needed to evolve alongside its care model. Chris explains that the existing system was originally designed for a different level of care and struggled to cope with the increased demand, leading to delayed response times and limited reporting capabilities.

For Yukana, resident safety was the driving force behind the decision to invest in new technology. The organisation wanted a solution that could provide faster response times, greater reliability and meaningful operational insights, giving both care teams and the board confidence that residents would receive timely support when they needed it most.

Watch the interview to learn how Yukana identified the need for change and why investing in modern, reliable technology became a critical step in delivering safer, more responsive aged care.