How Yukana successfully implemented new Aged Care technology

Rolling out TALIUS: Change management in action

In this interview, Chris Kelly, CEO of Yukana Aged Care, shares how the organisation successfully introduced new Talius technology across its retirement living and aged care community. From gaining staff confidence to maintaining resident trust, Chris explains why successful technology implementation is about people as much as it is about the technology itself.

For Yukana, strong relationships with residents and staff created the foundation for a smooth transition. Chris explains that open communication and transparency throughout the rollout helped build confidence, while practical demonstrations showed staff that the new system was intuitive and easy to use.

He also highlights the importance of investing in change management, ensuring teams have the resources, training and authority they need to embrace new ways of working. Once implemented, staff quickly experienced the benefits, including faster access to residents and more time to focus on delivering quality care instead of searching for people or responding inefficiently.

Watch the interview to learn how thoughtful leadership, effective change management and user-friendly technology can help aged care providers improve staff adoption, operational efficiency and the resident experience.