Millie Phillips’ Milstern Health Care loses government accreditation – as residents quietly shipped to other aged care facilities

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Last week both The Ritz nursing home in Leura in the Blue Mountains and the Yagoona nursing home in Sydney had their accreditation revoked and their residents transferred to “alternative care and accommodation”, according to a Department of Health spokesperson.

A September audit of The Ritz by the Australian Aged Care Quality Agency (AACQA) found it just passed seven of the 44 performance markers, while the Yagoona home passed only 24.

The Ritz audit, which ran from 18 to 27 September, showed the home had 10 registered nurses and enrolled nurses and 18 care staff for 143 residents.

At Yagoona, an audit from 4 to 15 September there were five registered nurses and seven care staff for 104 residents.

Both had failed to meet standards on a range of criteria including regulatory compliance, clinical care, medication management, nutrition and hydration, privacy and dignity, living environment, occupational safety, and catering, laundry and cleaning services.

While both services could continue to run as private aged care, the Department of Health told us: “The residents at the Ritz and Yagoona Nursing home have transferred to alternative care and accommodation. The future use of the facilities is a matter for the owner, Milstern Health Care Pty Ltd.”