The Lookout Way puts aged care viability front and centre

The care management platform’s latest AI-powered capability uplift has been designed to tackles the significant challenges that aged care operators are facing.

At the New Horizon Event (Thursday, 16 April), The Lookout Way and Five Good Friends Co-Founder Simon Lockyer said the platform’s latest evolution is about supporting aged care operators through “increasing regulatory expectations, through increasing care complexity, and also through sustained productivity pressures”.

The Lookout Way, a residential aged care, home care, and community living digital care management platform commenced in 2021 by Five Good Friends founders Simon and Nathan Betteridge, last week announced two new executives.

Shaun Cornelius, former CEO of holiday and RV park property management software provider Newbook, was appointed CEO, while Chris Staines, co-founder of Churnproof and Texco, was made Chief Growth Officer.

Shaun told delegates at the event that The Lookout Way has a four-pillar strategy:

• AI-powered Lookout Assist,
• Connected Care for providing clinical care in the home
• Vision Rostering for workforce productivity, and
• Clinical Pathways.

With the number one concern for home care providers’ viability, Shaun said the strategy is aimed at ensuring providers remain viable, compliant, and confident going into the future.

“The reality here is, as providers, youre all expected to provide more care to more clients in a much more complex environment, and we need to take that into account. And productivity is critical,” he said.

“Providers like yourselves are expected to know more and do more with less.”

Highlights among the functionality featured was Lookout Assist, which allows the updating of care plans more efficiently and in real time, and Clinical Pathways’ 31 evidence-based assessment outcomes that are aligned with the new Aged Care Quality Standards, helping operators monitor and track compliance over time.

The themes raised at the event reflect what is coming through in the latest Support at Home edition of SATURDAY. With providers being asked to absorb more demand, complexity and scrutiny within a model already under strain, productivity is now critical, yet much of it is being absorbed by administration rather than reaching care.

The opportunity for operators is clear – redesign the work, reduce duplication and invest in systems that actually support delivery.