Levande puts its wellbeing model to the test
- Residents thriving: Levande reports 88% satisfaction and a wellbeing score of 84
- Wellbeing model: Personalised support boosts connection and ageing in place
- 4,000 surveyed: Results show strong engagement across 59 communities
- Care at home: Five Good Friends partnership helps residents stay independent
Australia’s most prolific retirement village developer has published new data on the effectiveness of its resident wellbeing model.
Levande’s residents across its 59 retirement villages are highly satisfied, more engaged and experiencing higher overall wellbeing, according to the operator.
Results from Levande’s 2026 Annual Resident Engagement Survey show standout performance across key measures, including:
- An 88% customer satisfaction score;
- A Net Promoter Score of +49; and
- A Personal Wellbeing Index (PWI) score of 84 – an indicator of high self-reported quality of life.
The operator says the results, collated from more than 4,000 resident respondents, highlight a clear link between its integrated wellbeing model and improved resident outcomes, at a time when the sector is increasingly focused on ageing in place, early intervention and more personalised support pathways.
That shift has not gone unnoticed, said Levande. Speaking at a Levande Resident Committee Forum in Port Macquarie, NSW, last month, Retirement Village Residents Association (RVRA) NSW President Roger Pallant said: “A lot of operators are thinking about the future. Levande are in the future.”
Gabbie Budai, Levande’s Head of Resident Wellbeing & Customer Experience, said the results reflect a deliberate move toward more personalised, relationship-led support.
“The real impact comes from our wellbeing coordinators and State Managers. They go far beyond organising activities, they build genuine relationships with residents, take the time to understand what matters most, and recognise early when something changes,” Gabbie said.
"This enables timely intervention and ensures residents feel supported as their needs evolve.”
The only operator providing a similar service to residents is BaptistCare, which became a national operator when Baptcare and Baptist Care SA formally merged with BaptistCare in March 2025. The Not For Profit organisation has implemented a care-in-village model across all 43 of its retirement villages.
This approach has involved embedding wellness coordinators and village care facilitators within its retirement villages, where they work alongside on-site managers as a team to support residents throughout their village journey.
Levande partners with Five Good Friends to deliver Government-funded Support at Home services within its communities, providing access to personal care, allied health, domestic assistance and social support.
“Through our partnership with Five Good Friends, we’re also making it much easier for residents to access in-home support when they need it, without disrupting their lifestyle,” said CEO Kevin McCoy. “It’s a far more seamless experience that gives people confidence they can stay independent in their home for longer.”
Kevin said the survey results demonstrate the impact of investing in wellbeing as a core part of the resident experience.
“These results show that when you get the balance right – independence, connection and access to support – residents don’t just feel satisfied, they genuinely thrive,” he said.
“We’re seeing stronger engagement, better wellbeing outcomes and a real sense of belonging across our communities, which is exactly what retirement living should deliver.”
